How do I know if ordering online is secure?
To help determine if your connection is secure, look at the status bar of your browser window. For example, if you see an unbroken key or a closed lock (depending on your browser), the Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. It would be best if you also verified that the URL for the page you are on includes "HTTPS" at the beginning. Most browsers offer additional security alerts as well.
How do I create a petsplayful.com account?
Go to your account, provide the requested information, and you're ready to go.
How to place an order?
Select your favorite collection, then click product details. Next, please select your size and click the product page's ADD TO SHOPPING CART button. Next, review the items in your shopping bag by clicking the MY CART at the top right of the page.
Click on 'CHECKOUT' to complete your order.
How can I change or cancel my order after it has been submitted?
Payment or billing information cannot be altered once an order is placed. To request changes to your order, you must contact Customer Service.
EMAIL US: service@petsplayful.com
Payment method
We use Square, Stripe and Paypal for payment and the following cards are accepted: JCB, VISA, MASTERCARD, and AMERICAN EXPRESS.
When will my credit card be charged?
Your credit card will be charged for the cost of each item as it ships. Therefore, you may see multiple credit card charges if you have an order containing multiple items shipped at different times.
How can I track my order?
Please contact customer service for order information after delivery.
How do I choose the right collar size for my pet?
To ensure a proper fit and comfort, we recommend measuring your pet's neck circumference using a flexible tape measure. Place the tape measure around the base of your pet's neck, where the collar will sit. Refer to our sizing guide on each product page to find the recommended collar size based on your pet's measurements.
How often should I brush my pet's coat?
The frequency of brushing depends on your pet's breed, coat length, and individual needs. Regular brushing is beneficial for maintaining a healthy and shiny coat. For most pets, a brushing session once or twice a week is sufficient. However, longer-haired breeds or pets with thick coats may require more frequent brushing to prevent matting and tangles. Conversely, shorter-haired breeds may need less frequent brushing. We recommend observing your pet's coat condition and consulting with a professional groomer or veterinarian to determine your pet's ideal brushing routine.